Due to heavy site traffic sometimes there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it may takes one hour for your order to appear in your account. If you are still having issues with your order, please contact us.

The coupon will be applied if:

a. coupon is still valid

b. if the order meets the coupon criteria (ex. Free shipping if the order is X amount)

Coupon codes may not be used to purchase gift cards and certain exclusions apply.

If you feel that your order qualifies for a coupon, and it is not applying, please contact customer service for assistance.

An email will be sent to you following the successful confirmation of your order. Another email will follow upon the dispatch of the shipment.

Please note once an order is placed, we are unable to cancel or make any order modifications.

We apologize, however we are unable to edit orders once they have been placed because orders are immediately transmitted to our shipping department. Please be sure to check your address before your order has been placed.

For any modification of the shipping addresses, please reach out to febblecosmetics@outlook.com in 48 hours, our team members with assist you in the first response.

For orders placed with standard shipping, please allow 3 to 7 business days for your package to arrive. Note that orders may takeup to 3 business days to process before shipping.

UPS Overnight and UPS 2nd Day orders must be received by 2PM PST to ship the same day. Otherwise, your purchase will ship out the next business day.

For more information regarding our shipping policy, please click here.

All products are full sized, similar to those of other nationally recognized cosmetic companies.

When you have finished shopping and have placed all items in your shopping cart, proceed by clicking "checkout", at this point it will prompt you to create an account. If you have problems creating an account, please click here to contact customer service.